ASK US A QUESTION
Got an order issue? An account problem? A question to ask? For that and any other troubles, you’ve come to the right place. Check through the list below or get in contact with us.
COVID-19 UPDATE
All earbuds and its package outside will be sterilized carefully, all our employees inspect temperature before work and wear N95 wear mask during working time.
We are working hard to get your orders to where they need to go. However, due to flight cancellations and government restrictions we are experiencing some understandable delays between 2-4 weeks so, it will take a little longer for your order to arrive. Hang in there UNMIA fam, as your watch will be worth the wait.
We are dispatching all online orders as per usual. However, due to the limited work capacity of our warehouse, all orders are now shipping from the China. If there are any issues with your order, we will be in touch.
Our warehouse is operating and shipping out orders for you. They are running at full capacity to keep up with demand and have implemented cautionary measures, to help reduce the risk of their employees and beyond. Please note, these cautionary measures may increase processing times, but as always you will receive a tracking confirmation email once your order has shipped.
We have joined the global WFH crew. We have all been getting extra creative and focusing on ways to serve you better, so email us at hello@unmia.com and let us know what you would like to see from us.
Passwords and Accounts
Order Issues
No, not currently. Our products are available exclusively online.
Please contact our customer support team via email at hello@unmia.com and let us know you forgot to use your discount code. We will go from there.
Please check all folders in your inbox including junk and spam folders. If you still can’t find your confirmation email, please submit a request with our customer support team at hello@unmia.com.
When your order status states ‘unfulfilled’ it means your order has been accepted and processed and once dispatched the status will change to ‘fulfilled’. Once fulfilled, you should receive an email providing you with your tracking number.
The UNMIA accepts payments from Visa, MasterCard, PayPal. If you have any issues during checkout, please contact our customer support team at hello@unmia.com.
You’ll see our name on your invoice and on your transaction history if you pay by credit or debit card. We take security very seriously so your details will be safe with us.
About that: for sold out products, you can send us E mail by hello@unmia.com and tell me which item you want, when this products online again we will inform you by E mail.
Payments
There may be a few reasons why your card has declined:
You will be charged in the currency shown on the product pages and at checkout.
If you’re not paying in your local currency your payment will be converted by your card issuer, this may be subject to a conversion fee depending on the policy of your bank.
Changes
We’re pretty fast at processing and packing your order. So unfortunately, no changes can be made after you’ve placed your order. This includes changes to the delivery option, delivery address, payment method or the products in the order.
However, there might be enough time to cancel your order and create a new one. If you wish to do so, please submit a request with our customer support team below ASAP, and we’ll cancel your order if it hasn’t been processed and packed yet.
Please email us at hello@unmia.com as soon as possible if you have entered an incorrect shipping address and please provide us with the correct details. We will try our best to get these changes in before it is too late.
Please email us at hello@unmia.com if you would like to change the email address provided at checkout.
Unfortunately, no changes to an order can be made after it has been placed but please email hello@unmia.com as soon as possible if you would like to cancel your order and place a new one. Our distributor’s process orders quickly, but we will try our best to process your request.
Cancellations
Please email us at hello@unmia.com as soon as possible if you would like to cancel your order. Our distributor’s process orders quickly, but we will try our best to process your request.
Shipping and Tracking
The UNMIA currently ships to 70 countries worldwide. For more information, visit our shipping information page here.
All orders within Australia and the USA should arrive within 7 business days of the purchase date. For international orders, please allow 7 to 21 business days for your order to be delivered. The time it takes for these orders to arrive varies depending on your location, and how quick your local postal service is. For more information, visit our shipping information page here.
We offer free shipping worldwide with an express flat rate for EU and UK orders. For more information, visit our shipping information page here.
Processing takes 2-3 business days. And as soon as one of our carriers picks up your parcel you will receive a shipping confirmation email with a tracking number. For more information, visit our shipping information page here.
Your order may be subject to import duties and taxes which are issued by your local government once your parcel reaches the destination country and these charges are the responsibility of the recipient. We recommend contacting your local customs office for further information as customs policies differ from country to country. Please note, customs may hold your parcel and cause delivery delays. For more information, please visit our shipping information page here.
Care and Specifications
It’s important to protect the leather band of your watch to ensure its longevity. We suggest you keep your band as dry as possible at all times. To avoid discolouring, try to avoid exposure to sunlight for extended periods of time. If using a mild leather cleaner, please follow instructions carefully to avoid damaging your band. Please note, wear and tear of straps are not covered by our 24-month manufacturer warranty.
Returns and Warranty Claims
We understand that sometimes things don’t work out, therefore, The UNMIA will be happy to provide an exchange or store credit for any change of mind purchases. Returns from your side to us arrived, we will let our employees send you totally new one in 2 days.
Please visit our returns page here for more information and to submit a return request.
Please reach out to our customer support team via email at hello@unmia.com with your return tracking number and we will look into it for you.
All UNMIA products are covered by a 24-month manufacturer warranty from the original purchase date.
For watches; the case and movement will be covered under warranty. Damages not covered under warranty are those caused by general wear and tear including glass damage, water damage, strap damage, batteries and theft.
Proof of purchase is required for all warranty claims, so please hold on to your order confirmation email. To file a warranty claim, please visit here.
Contact
We’re happy to hear it. Please email hello@unmia.com with a bit about you, and why you’d like to collaborate. We’ll get back to you as soon as we can.
We like the sound of that. Please email hello@unmia.com with details of your social media account(s), a bit about you, and why you’d like to be our social media ambassador. We’ll get back to you as soon as we can.
You can contact us by sending an email to hello@unmia.com and one of our customer service representatives will get back to you as soon as possible. Our team is available 5 days a week, Monday to Friday and work to. Enquiries may take up to 2 business days to receive a response. We will make sure we get back to you as soon as we can!